Transparent, secure, and satisfying shopping experience for all our customers. We're committed to making returns simple and fair.
Welcome to Gletr! We are an online marketplace connecting you with trusted Sellers. Our goal is to provide a transparent, secure, and satisfying shopping experience.
This policy outlines the procedures for returns and refunds. As a marketplace platform, we do not hold inventory or ship products ourselves. Returns are processed in coordination with the Seller you purchased from. This policy is designed to be fair to both our valued customers and our trusted Sellers.
A return or refund request will be considered eligible if it meets one or more of the following criteria:
To protect against fraudulent claims, we strongly recommend that you record a complete and uncut unboxing video of your package upon receipt. This may be required to process claims for damaged or missing goods.
Due to the nature of jewellery and for hygiene reasons, the following items are generally not eligible for return or refund:
Returns for "change of mind" are subject to the individual Seller's discretion. Please check the Seller's specific return policy on the product page, if available.
Follow these simple steps to initiate and complete your return request
You must initiate a return request within the timelines specified in the Important Timelines section.
Our support team will review your request within 2 business days. We will verify the details and coordinate with the Seller. We may contact you for additional information.
Once your return request is approved, you will receive instructions for the pickup.
We will arrange for a return pickup from your address through our service partner within 2-4 business days of the request approval.
Once the returned item reaches the Seller, they will inspect it within 3-4 business days. The refund will only be approved if the item passes the quality check and is found to be in its original, unused condition with all its accompaniments.
Please adhere to the following timelines to ensure your request is processed
Report within delivery
48 HoursReport within delivery
7 DaysBe available within communicated window
2 AttemptsFailure to adhere to these timelines may result in your request being denied.
For Damaged, Defective, or Incorrect Items - The return pickup will be arranged free of charge for you.
For Other Approved Returns (e.g., change of mind) - A standard Return Pickup Fee of ₹250 (or the actual fee, whichever is higher) will be deducted from your final refund amount.
If you have any questions or need assistance with your return, please contact our Customer Support team
