Privacy Policy

Welcome to Gletr ("we," "us," "our"). We operate an online marketplace platform (the "Platform") that connects buyers with independent, third-party jewellery sellers ("Sellers"). We are committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how we collect, use, share, and protect your personal data when you visit our website (https://shop.gletr.com), use our mobile application, or engage with our services (collectively, the "Services").

Because we are a marketplace, it's important to understand that to complete a transaction, we need to share some of your information with the Seller you choose to purchase from. This policy outlines our responsibilities and provides information on the data shared.

We collect information to provide and improve our Services. This information can be categorized as follows:

a) Information You Provide to Us Directly

• Account Registration: When you create an account, we collect your name, email address, phone number, and a password.
• Profile Information: You may choose to provide additional information such as a shipping address, billing address, and date of birth (for special offers or age verification).
• Transaction Information: When you place an order, we collect details about the products you purchase, shipping address, and order total. Note: We do not directly collect or store your full credit/debit card numbers. All payments are processed by secure third-party payment gateways (e.g., Stripe, PayPal, Razorpay). We may receive transaction confirmation and partial payment details from them.
• Communications: We collect information when you communicate with us (via email, phone, or our Platform's messaging system), contact customer support, or communicate with Sellers through our Platform.
• Reviews and Ratings: If you provide a review or rating for a Seller or a product, we will collect that information.

b) Information We Collect Automatically

• Usage and Log Data: We automatically collect information about your interaction with our Services, including your IP address, browser type, operating system, pages viewed, time spent on pages, links clicked, and the referring URL.
• Device Information: We collect information about the device you use to access our Services, such as the hardware model, operating system, and unique device identifiers.
• Location Information: We may collect your general geographic location (e.g., from your IP address) or precise location if you grant us permission through your device settings.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect information about your browsing activities, personalize your experience, and for analytics. Please see Section 5 below for more details.

c) Information We Collect from Third Parties

• Sellers: A Seller may provide us with information about your order, such as shipping and fulfillment status.
• Social Media: If you choose to log in or connect your account using a social media service (e.g., Google, Facebook), we will receive certain information from that service, such as your name and email address, as permitted by your privacy settings on that platform.

We use the information we collect for the following purposes:

• To Provide and Manage Services: To operate the Platform, create and manage your account, and facilitate transactions.
• To Fulfill Orders: To process your orders and share necessary details with Sellers for them to fulfill and ship your purchases.
• To Personalize Your Experience: To recommend products and Sellers that may be of interest to you.
• For Communication: To send you transactional communications (order confirmations, shipping updates), respond to your inquiries, and send you marketing materials (you can opt-out at any time).
• For Security and Fraud Prevention: To protect the security of our Platform, prevent fraud, and enforce our Terms of Service.
• For Analytics and Improvement: To understand how our users interact with our Services so we can improve and develop new features.
• For Legal and Regulatory Compliance: To comply with our legal obligations, such as tax laws and requests from law enforcement.

As a marketplace, sharing information is essential to our operation. We share your data in the following circumstances:

• With Sellers: To enable the fulfillment of your order, we share your name, shipping address, contact phone number, and order details with the Seller from whom you made the purchase. These Sellers have their own privacy policies and are responsible for how they use your data. We contractually require them to protect your data but are not responsible for their actions outside of our explicit instructions.
• With Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, shipping and logistics, cloud hosting (e.g., AWS, Google Cloud), data analytics, and marketing. We only share the information necessary for them to perform these services.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We use cookies and similar technologies to help our Platform function, analyze performance, and personalize content and ads. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas may be limited.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL/TLS encryption for data in transit and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

We will retain your personal information for as long as your account is active or as needed to provide you with Services. We will also retain and use your information as necessary to comply with our legal obligations (e.g., tax and accounting requirements), resolve disputes, and enforce our agreements.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request to correct or update any inaccurate information.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal limitations.
• Right to Restrict Processing: You can request that we limit the way we use your personal data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data for direct marketing purposes.

You can exercise many of these rights through your account settings. For other requests, please contact us using the details below.

Marketing Opt-Out: You can opt-out of receiving promotional emails from us by clicking the "unsubscribe" link in the email.

Our Services are not intended for or directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the Effective Date at the top. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection/Grievance Officer: